Welcome

Welcome to Moorlands Acupuncture (“we”, “our”, “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website https://www.moorlandsacupuncture.com/ or use our services.

Information We Collect

• Personal information such as your name, email address, phone number, and postal address when you contact us or book an appointment.
• Health information relevant to your treatment, provided directly by you during consultations.
• Technical data such as your IP address, browser type, and information about how you use our website (via cookies and analytics tools).

How We Use Your Information

• Respond to your enquiries or appointment requests.
• Provide acupuncture and related health services.
• Maintain accurate treatment records.
• Send appointment reminders or updates (if you have opted in).
• Improve our website and user experience.
• Comply with legal or regulatory requirements.

Legal Basis for Processing

We process your personal data under one or more of the following legal bases:

• Consent – when you voluntarily provide your information.
• Contract – to provide the services you have requested.
• Legal obligation – to comply with healthcare record-keeping regulations.
• Legitimate interests – to operate and improve our business.

Data Retention

We keep your personal and health information for as long as necessary to provide services and comply with legal and professional obligations. Health records are retained in line with the British Acupuncture Council (BAcC) or NHS guidelines (typically 7 years after your last treatment).

Sharing Your Information

We do not sell, rent, or trade your personal data. We may share information only with:

• Healthcare professionals involved in your treatment (with your consent).
• Service providers who support our website and appointment systems (under strict data protection agreements).
• Regulatory or legal authorities when required by law.

Cookies and Analytics

Our website may use cookies or analytics tools (such as Google Analytics) to understand visitor behaviour and improve our content. You can disable cookies in your browser settings if you prefer.

Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your data (subject to legal obligations).
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the Information Commissioner’s Office (ICO) if you are concerned about how your data is handled.

You can exercise these rights by contacting us at: 📞 07459 07 00 11

Security

We take appropriate technical and organisational measures to protect your information from unauthorised access, alteration, or disclosure.

Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Moorlands Acupuncture

No 2 The Mews,
St Catherines Farm,
Moorlands Road,
Skelton,
York YO30 1YA

🌐https://www.moorlandsacupuncture.com/